Shipping policy

SHIPPING

We use a variety of delivery providers tailored to the items we provide to make sure we offer the best possible service for you.

 

Australia Post Eparcel

For most items we will send them using Australia Post Eparcel Post Courier Service. We will pack the item and email you the tracking advice and you can then select if you want the item to go to your local post office if you are not home or if you would like to have it left if you are not home (called safe drop). Most items are in stock and will be despatched either the same day you order or the next day if the order is submitted before we do our afternoon despatch.

 

Sand Filters

Some items we send locally are too large for this service, so for sand filters being delivered we use our own courier to drop these off, often early in the morning for you.

 

Daisy Pool Covers and Rollers

For Daisy Pool Covers and Rollers they are manufactured in Welshpool and will be coming directly from Daisy (not from us). Depending upon the time of the year they may need up to 1 week to 10 days to manufacture the cover for you and then deliver it to you. Daisy charge a flat rate of $40 per delivery anywhere in WA now.

In country areas allow another 5-7 days. For installations they will call you once the order is made to organise a time that suits you and allow them 1-2 weeks to install depending on the time of year.

 

For Postcodes over 6200

For most other items delivery is free, for postcodes over 6200 we charge $20 freight for all items (except very bulky items such as sand filters).

 

Pickup from our Pool Shop 

You may find you need some items like pumps, filters, cells, cleaners and chlorinators more urgently.  We do offer a collection service from our Pool Shop at Unit 2, 106 Norma Road in Booragoon.  Please contact us if this is required via email (admin@poolassist.com.au).

Please check with us before coming in so you don’t waste a trip.

 

Free Delivery

Free delivery is limited to selected areas in Western Australia. Free Delivery may not apply to some orders, this includes Remote locations, Special Orders and Bulky Items. Most items we offer include free delivery to postcodes in WA up to 6199 as this is shown at the checkout stage. Some bulky items do not qualify for free delivery such as pool blankets.

 

Regional Delivery

Regional and country areas are classed Non-Metro Deliveries. Regional deliveries may incur different charges and delivery times. Exact shipping costs of Non-Metro Delivery are calculated in the shopping cart and will be added to the order total before checkout. Most items for postcodes over 6200 incur the $20 freight charge that is shown at the checkout stage.

 

Same Day Dispatch

Orders are dispatched the same business day when in stock.  Same day dispatch cut off is 2.30pm AWST.

 

Authority to Leave

All orders are sent with signature required.  If no one is home to receive the order a card will be left and the package will have to be collected from your local post office. Australia Post will email you the tracking advice in most cases however to give you the convenience of having an item left if you are not home, in this case we are not responsible for any loss of goods if you choose to have the item left without a signature.