AfterPay FAQ

What is AfterPay?

AfterPay offers simple instalment plans for online shoppers, allowing a purchase to be paid for in four equal instalments, due every fortnight. 

Simply choose the product you would like to purchase, contact us for the invoice, and choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise we will automatically deduct the instalments from your debit or credit card every fortnight.

Who can use AfterPay?

AfterPay is available to people who:

 Live in Australia;

 Are at least 18 years old;

 Have a valid and verifiable email address and mobile number; and 

 Use an Australian credit or debit card to make the purchase.

We do not require you to fill out a credit application form!


Is there a cost for using AfterPay?

Afterpay is a free service for shoppers - there are no upfront fees charged or any interest incurred.

The only fees that may be incurred by consumers are late fees if your scheduled payments are unsuccessfully processed and, after being notified, you do not log in to your Afterpay account to make your payment via a different method.


Is AfterPay safe and secure?

We understand how important security is so we ensure that your personal information is protected. Afterpay is a PCI DSS Level 1 certified compliant Service Provider organisation. PCI DSS is a comprehensive set of requirements created by the Payment Card Industry Security Standards Council to enhance cardholder data security and to ensure the safe handling and storage of sensitive customer credit card information and data.

This is the highest level of security in the payment industry.