We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not offer exchanges for change of mind but if you have a defective item or a warranty claim.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
There are certain situations where refunds will not be granted:
The item is not in its original condition
The item is damaged due to misuse
The item missing parts for reasons not due to our error
The item is returned more than 30 days after delivery
The item is not returned with the receipt
Steps for Returning a Product
To return a product simply follow the steps below:
Submit your details by email firstname.lastname@example.org to obtain a Return Number (RN). All RN are given by email for record tracking (not by phone). The details to submit in the email are: Name, Email Address, Phone number, Product Description, Order/ Invoice Number, Reason you want to return the item.
Pack the product in the original packaging and include all of its components and accessories as well as a copy of the original receipt.
Address the package as below:
Att: Returns (quote the RN)
Unit 2, 106 Norma Road
Booragoon WA 6154
4. Ship the product to us using a shipping service with tracking
5. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 days of receiving the return.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. Shipping costs are influenced by the size and weight of the product and your location.
If you receive a refund, the cost of return shipping will be deducted from your refund even is the item stated Free Shipping as shipping is an expense we have paid in providing the item to you.
If you are shipping an item to us, please use a trackable shipping service or purchase insurance to ensure we receive your return.