About Us

"Thanks for fixing up my filter issue so promptly - one of your team came out again this morning and it was a quick and easy fix. Great service, thanks!”

Ben – Greenwood

Pool Spa Service Award 2018Pool Spa Service Award 2019
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The foundations of the business go back to 1969

Pool Assist and its retail outlet, Pooltime both have a long history of providing quality pool & spa services. Under new ownership but still proudly West Australian owned and operated, the business is continuing to build on that proud & successful legacy.

Assist Man

Pool Assist

With 3 strategically located service hubs and multiple service vehicles, Pool Assist is uniquely able to deliver quality service, advice and equipment to pool and spa owners across Perth.

Our staff have collectively over 100 years in the pool and spa industry, and are arguably the most experienced service team in Western Australia. No matter what the problem, our staff will be able to assist.

Importantly, Pool Assist is independent and not a franchise. Being independent we are able to provide you with objective and unbiased service and advice. We only work with the very best pool and spa chemicals, equipment and spare parts.

Just a few reasons to choose Pool Assist

  • Independent Business


    Our business is independently owned and not a franchise… Read more

  • Quality Employees

    Quality Employees

    All our staff are employees and are not contractors… Read more

  • Consistency


    Our information database provides an extensive knowledge base… Read more

Why Choose Pool Assist

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3 geographically separate store locations supporting pool maintenance services across the metro Perth area

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Team Size

With 6 service technicians and vehicles we can provide you with depth and availability. Total staff of 11. The owner is directly involved in the business.

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We protect our customers and staff by having a $20M public liability insurance policy plus workers compensation. Many small operators do NOT have public liability insurance.

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All our pool service technicians undergo initial and ongoing training and are closely supervised. All service technicians undergo industry training conducted by SPASA.
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The business is accredited with SPASA WA (Swimming Pool and Spa Association, WA). We have 5 fully qualified ‘Technical Operators’ providing the business with the skills and knowledge to... operate swimming pool plant and equipment associated with Group 2, 3 & 4 Aquatic Facilities (WA Department of Health, Code of Practice for the Design, Construction, Operation, Management and Maintenance of Aquatic Facilities)Read more

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All our staff have uniforms, mobile phones and tablets to conduct their day to day activities. We have extensive and up-to-date software including accounting (we use Xero),... inventory management (we use Vend), payment gateways (including Stripe) and scheduling systems (Liqua). These are ‘in-the-cloud’ and provide us with the ability to link seamlessly into your business and customers. This provides you with prompt and accurate reporting and communications.Read more